Share your views on the future of NHS 111

Share your views on the future of NHS 111 and out-of-hours service in North Central London.
North Central London Clinical Commissioning Group is at the start of a programme of work to award a new contract for the NHS 111 Integrated Urgent Care service starting in October 2023. Integrated Urgent Care (IUC) describes a range of services, including NHS 111 call handling, clinical assessment and GP out-of-hours services.
Planning for this has started with the aim that the future service will be developed based on the latest national guidance and the identified needs of our local population.
They are conducting a survey to understand residents’ experiences of using the NHS 111 IUC service. They also want to find out about the barriers that may prevent people from easily accessing the IUC service and why people may choose to attend emergency departments rather than contacting NHS 111. The survey will close at 11.59 pm on 19 June 2022. You can access the survey here: https://bit.ly/3Yrhbfw
(Hard copies are available on request by calling 020 3688 1905)
Survey feedback will be taken into consideration when the new service is developed to ensure improvements are made if needed.
If you have any further comments, email Nclccg.iucreprocurement@nhs.net, and we will ensure your feedback is considered within the re-procurement programme.




Important conversation about how NHS 111 can evolve to better support patients and services. I’m especially interested in how digital access will shape that future—I've been using https://voice-ai.pro
This is a really important discussion, as accessible and reliable healthcare services make a real difference in people's lives. Listening to residents' experiences and improving communication can help make NHS 111 more effective and easier for everyone to access. It's great to see this initiative encouraging public feedback. For additional information and support, Koolmax is also worth exploring.
I found this NHS 111 survey discussion really useful-sometimes I download youtube transcript from health webinars to keep notes on things like this. The June 19 deadline is coming up soon, so it's worth sharing with people who might need those out-of-hours services.
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It’s encouraging to see discussion about the future of NHS 111 and how its services can evolve. I’m particularly interested in how better digital resources could support patients—check out https://ideogramai.pro