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Share your views on the future of NHS 111

Share your views on the future of NHS 111 and out-of-hours service in North Central London.

North Central London Clinical Commissioning Group is at the start of a programme of work to award a new contract for the NHS 111 Integrated Urgent Care service starting in October 2023. Integrated Urgent Care (IUC) describes a range of services, including NHS 111 call handling, clinical assessment and GP out-of-hours services.

Planning for this has started with the aim that the future service will be developed based on the latest national guidance and the identified needs of our local population.

They are conducting a survey to understand residents’ experiences of using the NHS 111 IUC service. They also want to find out about the barriers that may prevent people from easily accessing the IUC service and why people may choose to attend emergency departments rather than contacting NHS 111. The survey will close at 11.59 pm on 19 June 2022. You can access the survey here:

(Hard copies are available on request by calling 020 3688 1905)

Survey feedback will be taken into consideration when the new service is developed to ensure improvements are made if needed.

If you have any further comments, email, and we will ensure your feedback is considered within the re-procurement programme.

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